not prepared to help

Armed with Municipal Account & ID documents to open a SIMPLE SAVINGS ACCOUNT. No one at enquiries which was amazing. Asked to open a simple banking account, oh sorry can't help only a sales person can help. Sent to sales section sat down only to find the chairs were wet! Only two people available & one business & both busy. After waiting awhile went back to enquiries (wet backside) & asked couldn't he help simple saving account, sorry you will just have to wait no one else can help. So considering six month ago when Candy was trying to convince us to return to Nedbank & getting slowly geared up to return, in-between Candy's visits I was getting phone calls from Anesh, asking if we need his help, I asked for him as I know Candy has left. Oh sorry Anesh is too busy. He wasn't too busy to incessantly call when Candy was trying to convince us to return, now she is gone he is too busy and incidental haven't heard from him since. So we left, & did our other shopping then went back only to find enquiries empty, these two still busy. Another staff member asked if she could help and we asked her, sorry you need to be on a list before anyone can help. Service like that leaves me cold.