Not much of a reward...

After well over a year of earning greenbacks I finally accumulated enough to purchase something worthwhile from the Nedbank(Nb) Greenbacks(Gbs) site. I used my Gbs to purchase a portable hard drive form the site. I ordered the hard drive on 22/09/14 and received it a week later and barely used it, when it stopped working in December. In January I logged a complaint with the Nb call centre and was informed that a consultant from the Gbs division would contact me. I was eventually contacted by Nb to tell me that they are not responsible for the device and that a consultant from the manufacturer would contact me and arrange to collect the device for repairs as it is still under guarantee. It has been over 2 weeks since Nb called me and I have not heard anything from Nb or the manufacturer. <br> Since the device has been in my possession it has been broken longer than it worked. I feel that since I purchased the device from Nb it is not my responsibility to find the manufacturer to return the device but that Nb is responsible for it as I purchased it from them. I have returned items to Kalahari before and they were a pleasure to deal with. Unfortunate, as I am otherwise a happy Nb client.