Not 'making things happen'

I moved abroad, Taiwan, and have been trying to change my mobile number with nedbank for over 2 weeks now. I've called every single department including my branch at nedbank and no one is "making things happen". I've explained myself and even stated I'm willing to take on any risk.

My son needs me to transfer the funds I deposited into my nedbank account and they won't change my mobile number telephonically or via email.

So their families are fed and my son can't get his money because I can't get a mobile number change in order to access my Internet banking and app. I'm closing this account the moment I get back to SA.

So much for making things happen, you can't even change a mobile number.