Not making things happen!

<p>I visited Nedbank Clearwater Mall on Wednesday 12 Oct in the afternoon to see a financial advisor regarding the endorsment of my homeloan. I received the application form and was advised of the documuments required. Returning to the bank on Thursday 13 Oct in the afternoon to submit the application. I was advised that I will receive feedback the following week Tuesday (18 Oct). Not receiving an update, I emailed Radiefa (FA assisting) with no reply. I phoned the branch and left numerous messages with no call back. Phoned once again first thing on Friday 21 Oct, I was advised that there was a hold on my bond account and she will find out of the details and phone me back - needless to say, no returned call. With no update nor feedback, I eventually contacted the branch manager on 27 Oct. After escalation, I finally heard from Radiefa via email advising that she is still in the process of removing the hold. 28 Oct, I was advised that my homeloan was in arrears(first correspondence without me asking first - miracle!). Checking my statement and phoning the home loans recovery call centre, I got confirmation that the home loan was in fact NOT in arrears. Provided the statement as well as the feedback from call centre to Radiefa, yet again no response. Following up once again on 29 Oct, I was merely advised that 'the system indicated the arrears and that I had to call the call centre - WHICH I ALREADY DID! But, I phoned home loans collections once again and got the exact same feedback - no arrears. Sending another email to Radiefa advising that the home loan is up to date, since the branch telephone is not even answered around 10:00 in the morning - NO RESPONSE AGAIN! Begging for feedback on Monday 31 Oct, I finally received a response from Radiefa that the Endor*****ts Dept signed the cover sheet and my application had been submitted to Home Loans for credit assessment. When I asked if the arrears issue had been sorted out - NO RESPONSE. Follow up on 03 Nov regarding the outcome of the application - no response (surprising) and asking for a final time this morning (04 Nov), I am at my witts end with the absolute lack of feedback and shocking customer service received from Nedbank Clearwater - escalating to the branch manager doesn't even help as even Vuyi doesnt respond to my emails nor returning my calls. 3 weeks and still nowhere!</p>