1 reviews | Active since Sept 2016
Not making it happen
<p>I had decided to change banks and opted for Nedbank which meant moving my salary to the new cheque account. Having had a personal loan which is in arrears due to my unemployment and personal financial issues of which I was unable to pay towards the loan for a while. When I started working again I planned to continue with my arrangement for payment, but instead they decided to deduct R5300 from my account which left me with nothing to cater for the kids school things and groceries. To make matters worse my FICA VERIFICATION WAS NOT COMPLETED AS YET when the deduction was processed, TALK ABOUT TOP RATE INCOMPETENCE and when they were suppose to REFUND they tell me about 14 WORKING DAYS FOR FUNDS to be available (WHAT ANCIENT SYSTEM ARE THEY USING) that takes 14 days to refund. PLEASE MOVE AWAY FROM THE JAN VAN RIEBECK ERA OF BANKING. They could learn a few tricks from FNB as to what efficiency means and be more innovative to improve their systems for THE GOOD OF THEIR CUSTOMERS. When you have a 2 year old that you need to buy nappies and food for 14 DAYS MEANS INCOMPETENCY FROM YOUR BANK. I dont want to even comment on the POOR SERVICE from their call centre agents, I have known bad service but this TOPS IT ALL(THE WORST). Its as if they select them based on impatience and lack of good service delivery.Not the most helpful of consultants in the whole banking industry. I AM STILL WAITING EVEN TODAY FOR MY MONEY(STURGGLING TO GET T WORK AND DO ANYTHING FOR MY FAMILY). THANK YOU NEDBANK FOR MAKING THE WORST HAPPEN TO ME.</p>
Hi Maropeng Mathopa
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Hi Maropeng Mathopa
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Please be informed that I have received a call from your Nedbank complaints department consultant at around 15:00pm yesterday 12 September 2016 of which she had informed to follow up on my matter of my refund and also ensure that it is processed urgently then revert back to me in the morning regarding my refund. I am still awaiting this confirmation and this means another day of bugging people to assist me with cash to get by since THIS BANK that says it MAKES THINGS HAPPEN is doing nothing at all. They are making BAD THINGS HAPPEN. They made sure I struggle through the month and couldn't care a bit, the customer service rating has reduced from 0 to -1 ACTUALLY MAKE -10. I guess its clear what Nedbank thinks of it's customer satisfactory(zilch).
Please be informed that I have received a call from your Nedbank complaints department consultant at around 15:00pm yesterday 12 September 2016 of which she had informed to follow up on my matter of my refund and also ensure that it is processed urgently then revert back to me in the morning regarding my refund. I am still awaiting this confirmation and this means another day of bugging people to assist me with cash to get by since THIS BANK that says it MAKES THINGS HAPPEN is doing nothing at all. They are making BAD THINGS HAPPEN. They made sure I struggle through the month and couldn't care a bit, the customer service rating has reduced from 0 to -1 ACTUALLY MAKE -10. I guess its clear what Nedbank thinks of it's customer satisfactory(zilch).
Dear Maropeng Mathopa
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Maropeng Mathopa
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Nedbank Complaints Department
I am really grateful for your assistance in regards to my refund matter, I have received the funds and this is due to your department intervening. I had the privilege of having a person like Merilyn Peters from the Client Experience Department assist me and realised that there are still people who are willing to go the extra mile to ensure that their customers are satisfied and give us the greatest service that we can ever ask for. I am so thankful to her.
Dear Nedbank Complaints Department
I am really grateful for your assistance in regards to my refund matter, I have received the funds and this is due to your department intervening. I had the privilege of having a person like Merilyn Peters from the Client Experience Department assist me and realised that there are still people who are willing to go the extra mile to ensure that their customers are satisfied and give us the greatest service that we can ever ask for. I am so thankful to her.