SS
Shahieda S

1 reviews | Active since Apr 2014

19 Aug 2015, 10:27

Not in arrears,but calling,sms & charging me 4 it

I am so angry right now. I have tried my best to get my nedbank CREDIT card up to date and have been paying for the last couple of month without fail. Even have a stop order on my account to make sure I pay my account each and every month. <br> <br> But I have their legal department sending me sms's and calling me every month about making payments on my account. I called them this morning to ask what is going on and they told me that I was given over to the legal department ( which I totally understand). My problem is if they going to call me every month and charge me for every call and debits the credit I pay every month, than I will never reach the goal of paying off this account.<br> <br> I called the call centre today and spoke to over 8 people and at one point one of the agents dropped the call in my ear. ALL I WANT FROM NEDBANK IS TO STOP CALLING ME AND STOP CHARGING ME FOR THE CALLS OR ELSE I WILL NEVER GET TO PAY OFF MY ACCOUNT. WHAT MAKES ME EVEN MORE ANGRY IS THE FACT THAT NON OF THE AGENTS COULD HELP ME WITH THIS.<br> <br> Ii AGREED ON A MONTHLY AMOUNT. I AM NOT BEHIND WITH MY ACCOUNT AND I WOULD LIKE THEM TO STOP CALLING ME. ITS VERY SIMPLE.

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Replies (1)
Nedbank
Nedbank's reply19 Aug 2015, 10:59
Official
Hello SJSamson,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team