Not impressed-no communication

I have app**** for a credit card where I sent in my 3 months bank statements. I have received a Nedbank Credit Card statement but no communication from a consultant. I do not know my limit, where I can pick up my card nor have I even been told that it's been approved. I have sent emails, called the Credit Card Division where I get no answer and left 2 messages but nobody replies.

I would appreciate feedback or communication on what is happening as this is an unprofessional way to start.