1 reviews | Active since May 2016

17 Jan 2017, 09:29

Not impressed...

<p>Complaint 1:</p> <p>Contacted Nedbank early on Sunday morning due to ********** transactions on my credit card, </p> <p>Eventually got hold of Nedbank to block my cards, getting through to ***** department was impossible, was on hold for about 8-10 minutes, 4 attempts and 2 voice mail messages later and STILL waiting for Nedbank to phone me back...</p> <p> </p> <p>Not impressed with Nedbank.,</p> <p> </p> <p>Complaint 2:</p> <p>Last few transactions on my debit card were processed twice, why would this happen?</p> <p>Options on getting the double transactions canceled?</p> <p> </p> <p>Been with Nedbank for years now, but definitely had enough, time to change banks...</p>

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Replies (2)
Nedbank
Nedbank's reply17 Jan 2017, 09:44
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update17 Jan 2017, 09:49
Reviewer Update

I do not even want to order new cards, changing to a different bank asap, double transactions are a concern though and need to be sorted out...

Rest I couldn't care less about...