Not honest with customers

My online banking account has been locked. On the site it says to phone, email, or go into a branch. On the mobile app (on Android) it says to start a live chat. I cannot go into a branch because I'm not in South Africa. It turns out that the other options - phone, email and chat - are all lies that Nedbank has decided to tell customers. The claim is that this is required for security, but that's obviously false since potential card ***** is dealt with over the phone and anyone could walk into a branch with false information and have the account unlocked there almost as easily as they could over the phone.

So now there's no way for me to unlock online banking which means I cannot pay bills and cannot get the information I need to file my tax return, all because Nedbank has *********** system designers and lies to its customers.