Not Helpful with SIM Swap *****

<p>So I called your call centre 28 Apr 2017 at 11:38. Cynthia directed me to a lady called Mpilo and then she directed me to a online agent named Mbolisi (I might have the names incorrect). I advised them that a ********** SIM Swap was performed on my number and I would like to have that number removed from my profile and replaced with my other number rather. They advised me that they cannot do so over the phone as it can only be done at a branch. ARE YOU SERIOUS???? With all the SIM Swap ***** taking place in today's life, Nedbank does not allow their clients to remove their numbers from their profiles over the phone? I know I'm not a millionaire but these ********** could also be using my account to transfer funds into and withdraw because they have access to do so. So now I'm required to go into a branch to cancel my number of which unfortunately I can't just leave my work so I have to wait until tomorrow to get a branch open. A lot can happen within 24 hours. You guys should really work on a smarter process to protect the client. (I'm not complaining about the agents, they're simply following their processes. I'm complaining about the process itself).</p>