Not helpful consultant

I called the consultant who is working on my settlement for my claim at MFC, Natlin Hassan, last week. We spoke on the phone and discussed that she would phone me back by Tuesday, 19/12/2017 to restructure my credit shortfall. This was imperative to be handled and finalsed on 19/12/2017 because my debit order goes off on the 22nd, which is in 2 days.

I have been trying to call her today, which is a day later than she was supposed to contact me, but I cannot get a hold of her. I have spoken to 2 consultants at MFC and I was told "... if she is not answering what must I do?.." I have never in my entire life received such a bad client experience!!!!

I requested to speak to Natlin's manager, and her number is not going through either. I have submitted a complaint and no one has assisted me whatsoever. I even sent Natlin 2 emails today and no response.

MFC is one place I will NEVER do business with again! SIES!!!