KB
Kelley B

1 reviews | Active since Jul 2016

15 Jul 2016, 09:29

Not helpful at all!

<p>I called the HOC vetting department to assist in cancelling my clients HOC cover with Nebank and the service i received was horrible and made no difference in assisting me. The consultant LERATO MOSEAME (HOC VETTING DEPARTMENT) advised that she couldnt assist me because one digit of the subject line was incorrect. So much for going the extra mile for your clients!!!</p>

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Replies (1)
Nedbank
Nedbank's reply15 Jul 2016, 09:28
Official

Dear Kelly,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team