lL
lindsaac L

1 reviews | Active since Oct 2016

31 Oct 2016, 17:21

Not happy with bank 'to be admired most by our ...client'

<p>Up to so far I think I am happy with Nedbank overall. So about the below complain I wish they would rectify it somehow promptly or let clients know about it upon signing up.</p> <p> </p> <p>HonFee journal on my account statement did not fail to unimpress me. Nedbank does not update transactions and balances in real time, and 'they decide' to sponsor unagreed debited-transactions and they call this honouring the transaction without my agreement and then charge R90 on my account.</p> <p> </p> <p>The branch staff said 'we honour transactions on your behalf'. If I wanted an overdraft facility it would have been an ideal experience but now what?</p> <p> </p> <p>Please fix it' my bank' and make things happen transparently and not trickery.</p>

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Replies (1)
Nedbank
Nedbank's reply01 Nov 2016, 07:46
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team