not happy

I am disgruntled, to say the least, about the poor service I received at Nedbank Eastgate brunch. I went to the bank yesterday after work to place an emergency notice on my 32 days investment. I was surprised by the manner how this whole situation was handled, I have done a notice like this before in The glen and I was assisted accordingly. Yesterday I was I was asked for the proof as to why I need money and I told the lady that I am building back at home, I even called to get a quote from the suppliers and I was told that it will not be accepted because the quote does not have my name. I asked for an indemnity form or any sort of the document but no effort was made to assist me. Secondly, I was asked for my ID so that they can verify my identity and I gave it to her. Then I was told that my surname does not match the one on the system, I then told her that I changed my surname because I am married and further provided my driver's license. I was asked to sign the documents and asked to provide two signatures which was not explained by . Thirdly, I called the call center and the guy at the call center assisted me but with the lower amount. I do not understand why I was assisted by call Centre but was given a hassle at the brunch. I do not understand why I was given such a poor service with little information. I have wasted my time and efforts.