Not Happy

I lost my card holder/wallet on Wednesday and immediately realized it was missing, so I blocked it. However, the person who found it managed to use my Nedbank card last Saturday even though it was blocked. Sunday morning, they attempted a transaction but it was declined. My taxi fee that was taken from my account. I was told to wait a week for investigations to begin, but I am extremely dissatisfied with the service I have received. My case number is CPT-144727, and I have been passed around to different representatives without any resolution. It is frustrating that my blocked cards are still experiencing issues with transactions. Each time I contact customer service, I am transferred to unhelpful representatives. disappointed and poor-service