JB
Jaco B

1 reviews | Active since Jun 2011

16 Aug 2016, 11:05

Not Happy

<p>For the past few months I have phoned Nedbank to request a statement on my CC acount so that I can make payment. Only now after scrutinising my gmail have I found them in my span folder.(I dont know why it is there I am not to clued up with computers)</p> <p>I have paid every month but not the correct amount because I never knew how much to pay. If I had known I would have paid the correct amount. My CC was de*****ed by a compony in America and they almost R2000 over my CC limit-I have in the meantime canceled my CC with Nedbanks ***** department.</p> <p>I received an sms that a letter of demand was issued against me because of non-payment and I am 2 month away of buying a house and this will now reflect on my credit name!?!?!?</p> <p>Nedbank did phone twice after 8pm at night and I requested them to phone me during working hours as after 8pm is inapropriate--they never did.</p> <p> </p> <p>I will not be able to be pre-cleard for a house if this is going to show on my credit records</p> <p> </p> <p>Please can something be done about this as I did pay just not the correct amount</p>

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Replies (1)
Nedbank
Nedbank's reply16 Aug 2016, 11:46
Official

Dear Jaco,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team