Not Good Enough

I had lost my wallet. I t contained my bank cards. I used the money app to block and replace them. When I went to to the branch to collect them they told me that the ID that I have been presenting the with for years was not good enough anymore. I was expressed that the photo was too dark. Please bare in mind that I am dark in complexion. They have all these fancy machines fingerprint and and web cameras. I guess the only there for show, not to improve their efficiency. I app**** for a smart card ID as per request. When I when to collect yesterday I was told that they need FICA documents. I then presented them with what I had on my possession; I was told then that Its not good enough. I have all my statements, including the statement coming from them sent via email. Any South African know how unreliable the post office is. Going into a Nedbank branch is total waste of time. The stuff is rude and unhelpful. I took of two day off work trying to have this resolved and it still has not. Worst of all I get paid on one of the card that is still at their branch.