Not getting back to Me????????

Good Day,

Let me just give the history here. I have been a Nedbank client since 2008.

1. December 2019 Nedbank approved my Credit Card 2. January 2020 before i had the stroke Nedbank approved my car loan through MFC 3. In March 2020 they approved my overdraft facility on the nedbank app, It was quick and simple.

During lockdown i paid all my bills.

Now on 15 December 2020 before Christmas i called nedbank to increase my overdraft facility so i can buy Xmas presents. I gentleman named Ettienne Smit assisted me. I answered all his questions and my application was preapproved. I sent him my three months payslips and he pulled my bank statements.

I asked him how long the application will take he told me everything should be finalized next week Tuesday (22 December 2020) On Tuesday the 22 December 2020. When i heard nothing from him in the 22 December 2020. I called to speak to him, somebody else before they put me through to Ettienne told me do i have a signed contract. I said no, they mentioned that Ettienne needs to send me the contract. That was at 13:21pm I then spoke to Ettienne and he sent me the contract. I immediately sent it back. 13:55pm at 17:20pm i sent him an email asking when will this be finalized. He rep****: "Should be by Tomorrow"

The 24 December 2020 i haven't heard anything from Ettienne and send him an email. That was 11:26am. Then i called him at 12:00pm when i received no reply.

Then he told me it will be sorted by Monday 28 December 2020. Monday i left him a message. And what he then told me shocked me. (Bear in mind, my application has been preapproved. The it was approved they sent me a contract. Then Nedbank send me a letter on the 29 December 2020 to tell me my Credit facility has been approved. No money showing in my account)

Then the gentleman asked me if im under debt review. Also, the contract that you complete ask you if you are under debt review, and i rep**** no.

I then sent Ettienne my all my documents and i said i want the person that told you im under debt review to call me and apologise. Cause indirectly you are telling me im a ****. Cause i filled the contract in that i am not under debt review.

Ettienne then said he will follow up this week and it will be sorted out before Friday 1 January 2021.

The 1st January 2021 come and gone. Monday the 4 January 2021 when i heard nothing from Ettienne, i decide to call him.

A call centre agent then answered and asked me what this is about, i told her and she took my ID number, After i requested to be put through to the overdraft facility department. She then came back and told me they cant help me cause im under debt review.......... That almost caused me two have a second stroke. (I AM NOT UNDER DEBT REVIEW) I kindly ask the lady to put me through to them. I then spoke to a lady Lelo (Nompumelo Mhlongo) who really went out of her way to tray to assist me. I asked if i can speak to Ettienne, she told me his on leave? (WHAT!!!!!) I dont mind that he takes leave, but its been a week and my issue is not resolved yet?

I then forward them my Credit Health report from all the Credit Bureaus, Transunion, XDS and Experian to show i am not under Debt Review. (which cost me another R89)

Then this afternoon i tried to lodge a complaint with Nedbank complaint department. I told the lady Shouneez that assisted me what happened, She assured me she will send an sms with the reference number. (I am still waiting???????)

Well i have sent Lelo a new contract, Send her my credit report. Lets see what happens.

But all i wanted was Ettienne just to get back to me and keep me in the loop, it was frustrating everytime to call and ask what is going on.

What happened to service?