Not getting any feedback

<br> <br> On Friday 22 January I called nedbank to ask them to send me a letter stating that our account had been settled and also to send me the judgement letter (Case Number 488/2013 Court ID: 2023). I explained that I needed it as I had to submit it for a home loan. I was told it would take half an hour. I received nothing. I then called them on Wednesday and was told I had to wait 24 hours. I called again yesterday morning and I was told that they would send it straight away. I have now spent half an hour on the phone am being passed on from one dept to another and then placed on holdwith no luck. I have a deadline for my home loan application and this are the only documentation I amwaiting for. How long does it take to email a document?Please advise<br>