Not following NCA rules and regulations

Hellopeter MENU Not following NCA rules and regulations

A review of Nedbank by NFVilakazi on 25 Jan 2018

Not following NCA rules and regulations

My name is Fortunate, on the 12/01/2017 i went to apply for a personal loan at Nedbank of R35 000, i got a pre agreement statement, the next day i got an sms that my application was approved and the money was disbursed in my account on the 13/01/2017. I no longer needed the loan i called the call centre that i need them to take their money and i was told i have to pay a settlment amount, on the 18/01/2017 i went to the branch where i was assisted by Seabela M Mapolala a sales consultant to apply for the loan at boulders branch to enquire why do i have to pay a settlement because according to NCA a customer can return any goods or money to their credit provider within the cool of period which is (within 5working days) and it was still during that period, he called his manager and i was not sastified with her answers, so i asked if Nedbank doesnt have a cooling off period i didnt get the straight answer they said i should call the call centre to ask them and the consultant said that is how it is i have to pay the settlement amount...i was ****ed and paid the settlement amount of R36 613, 17 on the 18/01/2017 and it was withing 5working days...i took the matter further to banks ombudsman they advised that i need to send an email to nedbank ombusdman and get a complaint number which i did but they never responded. I also ask for a contract to be sent and i only receive an image.

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

This was posted on the 25th of January 2018 today its the 8th of March and i haven't been assistated.

A lady by the name of Claudine Pillay sent an email requesting me to give her a refence number for the complaint i lodged, i told her i was not given because no one bothered to attend my complaint, she never came back to me.

I have been a loyal customer to nedbank i really deserve some explaination, if no one is willing to give me answers let me take this matter further.