Not even worth the one star I gave.

I wish I had the option to choose -5 stars. Honestly the worst service ever received, or rather what service?? Because absolutely no service is received. Lack of communication to clients and within the company.

Had a personal loan, got a call from Christine Pillay stating my settlement amount. No settlement letter was sent after I requested it from her. I had to phone in and got transferred around several departments, no one could assist. I then asked for the call recording, as “all calls are reordered” - this was in March like 18th….. so I pay more than the agreed amount, as per telephone conversation with Christine Pillay, as no settlement letter has been received, yet Nedbank employees keep phoning me!

Anyways Christine goes AWOL but a guy phones me and guarantee me that within 10 business days my Settlement letter would arrive.. early April…. Today 14 May, no settlement letter. No feedback from Nedbank, No communication, and worst is the account is not even closed and is still accumulating interest!

Horrible, horrible service! THE WORST! I will walk into a branch on 18 May and will not leave until I have the settlement letter in hand as it is 2 months exactly from making payment of more than settlement amount. AND THE TELEPHONE CONVERSIONS OF ALL CALLS ON MY ACCOUNT FROM 1 March!

PATHETIC!!

KEEP AWAY FROM NEDBANK, NOT CLIENT ORIENTATED AT ALL! WORST BANK EVER! RATHER GO TO DISCOVERY, much, much better two wayy different experiences.