NOT EVEN A CLIENT YET

Terribly disappointed in my experience with Nedbank, I had personal loan about 5 years ago with Nedbank. I had a different number at that time.

I was contacted by someone from your HO to offer me an account with Nedbank on my current number (Extending that I have two products that you will pay R200 towards my account) I was contacted more than once to offer this to me on my current cell number, they even went to far as to contact me on my husbands number to make sure that i got the message.

Thing is no one ever contacted me and they said that they will do so to tell me that this new wonderful card is now available for collection at the Montana branch, even now you had MY NEW NUMBER MY HUSBANDS Number as these are the once that you contacted me on.

Now that i want to go and collect I am being told o you did not collect we discarded the card "GREAT" the lady on the phone said ok I can reorder the card but you will have to pay for it.

YOU KNOW WHAT TAKE YOUR CARD and stick it where the son does not shine I am not going to pay for a card that you offered me phoning my on my current number and my husbands number only to be told that we did not have your current number on system to notify you.

That is BULL and you know it!!!

So what I want you take from this go and see who contacted me check the system and PERHAPS get into the 20th century if they can contact me on all the various methods to get me to take our a card with NEDBANK surely the same method should be used to contact a potentially new Nedbank client, but you think that once the sales process is finish that you do not need to offer any customer service you need to think again where you process fell flat