NOT CLOSING CREDIT CARD ACCOUNT NEGATIVELY AFFECTS ITC SCORE

HI

I AM UTTERLY ****ED OFF!!!!!

I PRIDE MYSELF IN PAYING MY DEBTS AND WHEN I CHECK MY CREDIT REPORT THIS MORNING I SAW A RED DOT SHOWING THAT I MISSED A PAYMENT TO YOUR AMEX CARD WHICH I ASKED TO BE CLOSED AGES AGO. PLEASE I AM ASKING NICELY, CORRECT THIS MISTAKE WITH ITC AND EXPERIAN BEFORE I TAKE FURTHER STEPS. I DID NOT MISS ANY PAYMENTS TO YOU AS I HAVE NO ACCOUNTS WITH YOU.

MY ID NUMBER IS ***.

PLEASE DONT HAVE ME CALLING AROUND YOUR CONTACT CENTRE GRINDING LOOKING FOR SOMEONE TO ASSIST BECAUSE I HAVE THE PROOF OF ME ASKING FOR THE ACCOUNT TO BE CLOSED. I GOT THE ATTACHED LETTER LAST WEEK BECAUSE I WENT ONTO MY CREDIT REPORT AND SAW THAT I HAVE AN AMEX CARD AND ITS STILL ACTIVE WITH A R200 BALANCE. I CALLED IN AND ONLY THEN WAS THE ACCOUNT CLOSED. I WAS ADVISED BY ONE OF YOU CONSULTANTS THAT IT SHOULD BOT AFFECT MY SCORE AND IT DID. IT DROPPED BY 13 POINTS AND NOW I HAVE A MISSED PAYMENT. MY FIRST ONE IN I DUNNO HOW MANY YEARS.

PLEASE FIX THIS MESS IMMEDIATELY!!!!!!!

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