Not being able to reset locked internet business profile on the phone

I totally don't get this! I typed the wrong access credentials 3 times because my mind was somewhere else! Account is locked, iht is 17:05.

What a surprise when I get told the mechanism that is active 24 hours a day for business cannot be reset over the phone! So know I can't do the things I needed to do AND have to go to the bank tomorrow to reset it!!! Into the bank in 2017....this is completely ludicrous!

On the website it tells please phone us for assistance just so that we can tell you we cant assist you, you have to go to the bank. So not only do you waste money on that call, you waste my money on that call AND you waste my time because now I physically have to go into the bank to sort this out!

Thank a lot Nedbank, you do know we in the 21s century right?????