Not bad service it's no service at Nedbank (by Nedbank bank jy net maar kry f#%k@ll terug nie!!!!)

I am very sorry to say but Nedbank has got no service at all I have been with them just over 1 year but and to simple things I wanted done is just not possible or it takes forever to happen. 1) My main complaint is that on the 6 of January 2025 I reported a ***** case (case number ***3)of almost R9000 to the ***** department minutes after it has happened..I was told it will take 6 to 9 weeks. After about 7 or weeks I phoned the ***** branch, I was told after 4 calls an using more than a hours airtime and put truogh to may 10 divert people and departments, the lady said its still under investigation. She told me she would phoned me with details and status of my claim. So up till yesterday 8 April nothing happened, no reply no info no money. So I phoned again and this time it took me longer and then was asked did I never received a phone call or email I told her no she said she could track to some manager for signature but she doesn't know why and how it could take this long I explain I have not been working since Desember and it's a lot of money for me she agreed and said she will send a email and today a call to get feedback and status of the case. Well 22H14 now still nothing. I was told that's a Nedbank thing you hardly ever get the case resolved like by the other bank I institutions and I can right money off. I refuse to be *****ed twice that's why I am writing to you. Please help and assist a worker with out a income.

2) Last year I went to them to give my mother signing writes my account and get a card if something happens to me. After 3 months and 20 or more visits to our Parys branch she at the age of 74 gave up. There was excuses after excuses and then more excuses. We gave up she never got it. So hellopeter can you assist us to improve the standard of service at our own Parys branch and the rest of Nedbank, or are we expecting it like the current position our country is in ? If that is the case we might as well all stop doing what we thought to do and sit the doing it the African way.

Hope to hear from you soon.