BH
Bill H

1 reviews | Active since May 2016

27 Oct 2016, 14:10

Not answering phones

<p>Having a problem with an international payment</p> <p> </p> <p>Got a message below:</p> <p>PLEASE CALL CATHERINE URGENTLY AT NEDBANK GLOBAL ********** - PROBLEM WITH AN INTERNATIONAL PAYMENT</p> <p> </p> <p>First time eventually got answered and told I am being transferred no one answered after I was transferred.</p> <p> </p> <p>Second time: No answer put phone down after 23 minutes.</p> <p>Third time: No answer and am putting the phone down now after 17 minutes.</p> <p> </p> <p>This is not the first time; it is actually a total waste of time to phone them as this happens all the time. It is time someone does something about it.</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply27 Oct 2016, 14:50
Official

Dear Harry,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team