1 reviews | Active since Jul 2016

31 May 2017, 12:55

NOT AGAIN, NOT AGAIN and NOT AGAIN

<p>So this time I called to find out what the outstading balance on my American Express credit card is so I can pay it up as I received a letter advising that I am goiing to be handed over, wich I know is impossible but nevertheless, is the reason why I called and I was told that I only owe R250. I then enquired about this letter and the consultant told me that he cannot see anything. He then advised I hold as he was going to speak to a colleugue only to find out that he had transfered me to his colluegue who nothing of my enquiry. I then had to explain myself again and then just got hung up on.</p> <p> </p> <p>WOW, excelent service guys.</p> <p> </p> <p>Dont we just love the way you value your customers.</p>

0
Replies (1)
Nedbank
Nedbank's reply31 May 2017, 14:00
Official

Dear Maghmoed

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team