Not adhering to a client's request,

Good day<br> Nedbank personal Loans department have been phoning me every day and I phoned them beginning of Feb re a query and explained to them my situation NOT REFUSING TO PAY, but to understand and that I can pay half the premium for 6 months- every time they phone I ask for the VOIP number they cannot give it and don't know what it is and tell me \The system has not been updated"REALLY<br> I need to find out how legal my loan was as I owe more than received in the bank due to a DEAL they make with another company and there is a R 6000 discrepancy on the loan!!! They are rude and give me an attitude over the phone every time they phone because THEY are not doing their job and since the second week of Feb when I phoned them I have been asking for assistance and to sort this out!!!!!"""