Not a review but it a complaint

M here to report Nedbank with the bad service I got, from 2012 was on debt review , 2021 I realised that most debts were still outstanding I decided to take over and pay, I communicated with the companies Nedbank credit card department , Edgar's and West Bank I managed to clear them through their communication with me , Only Nedbank kept it low, 3 years now i decided to call Nedbank card collections to find out how far is my account they said account was paid up May 2022 , I complained that nothing was communicated to me , I continued with my EFT R1000.00 payments monthly till November 2023 , i wanted to know how much was more, they said the Nedbank legal department for credit card will be able to see that since it's closed on their side , was sent to Nedbank legal department credit card. Legal department they asked for all my statements (proof of payments) to be sent *** , email sent . I called them to make them aware , they said I should expect R7000 in 8 days , I queried the R7000 then the sir I was talking to said I know you'll be calling always I said I won't call, will wait for repayments then will request statement,in 8 days nothing happened, I decided to call on the 9th day the lady said she can see the communication but it's 16 days to wait. Now after 16 days still nothing when I call legal department my call is always dropped I called 20 times my call gets dropped . Before being dropped someone answers then I give them all my details then they say they transfer my call to legal department dealing with credit card as m waiting call is dropped . Hence m writing this complain can you please follow up for me My name S E Maboela will send other details