NOT A HAPPY CUSTOMER, WAITING FOR OWN MONEY TO BE REFUNDED

I have laid a complaint at Nedbank and sent the required paperwork through. I have paid money online and after payment was completed and I wanted to contact the online shop, they were not existing, not a telephone number and no email address exist. NO customer service. This is a ****. I need Nedbank to return my funds asap. WHY should I wait almost a month for funds to be returned. Its my money, paid out of my account by myself. REFUND IT PLEASE.