Not a great first impression

I have to say i expected a bit more from Nedbank. On the 7th of August 2019 I app**** for a credit card with Nedbank online. Almost a week went by and only received an SMS with a ref number , on the 15th of August the card was issued and was not notified and on the 19th received an SMS that said I already have a credit card with Nedbank , when i phoned the call center I asked whats going on and the person on the other side said that the application was cancelled , not that I minded . On the 3de of September I received an SMS stating that I should take my FICA documents to my nearest branch , so at this time around I called to tell them that there must be an error , to my surprise I got a credit card , so I asked them to sent it to me face2face option , then I was called and they said that the card was with some distribution place to send me my card , yet again to my surprise the card was there from around the same time I app**** for the card , now a month has passed and I was first told that (1) I didn't qualify for the card (2) That the card was issued without my knowing (3) That the card was with the distribution department for over a month. I phoned the call center and asked them to deliver the card to the Nedbank Newcastle Mall , which they did , got to the branch just after 10H00 on Saturday 21st of September . Waited around 30 mins in the line for Teller / Enquiries. Finally got to the front , was assisted by a lady without a name tag , she gradually took her time to assist me , after handing her my documents (ID and proof of address) she told me that there is a hold on the Credit Card and I should go to the phone and phone head office , in which I told her I'm in a hurry and need to go before some of the places in town closes , to which she said then I must do it at home , by this time I'm kinda fed up with this situation , the lady gave me back my documents without taking copies or scanning them onto the system , left the branch at 11H00 . Later I phoned the ***number and asked them if the hold has been lifted , the lady over the phone said it takes 24 hours and I should phone back on Monday(today) , during my lunch hour I phoned and the guy over the phoned said that no documents were uploaded. Really Nedbank this is my first time with you and then this is what happens? Please sort this out for me as I was at the branch with the needed documents and the lady didn't do her job and I will not go the my nearest branch as this time I might just loose it ! Not a great first impression !