VB
Vincent B

1 reviews | Active since Mar 2015

19 Mar 2015, 14:07

Not a client. Calles/sms'd to pay fees. ENOUGH!!!!

A person opened a personal loan account at Nedbank in 2014 (I was still 17 at the time), something like P.J Makumba. Nedbank keeps sending me sms's that I have to pay because they will take legal action if I don't. Obviously the person gave Neebank my number. <br> <br> I have called Nedbank an excess of 8 times to sort this out and get my number off the system. I am not a client and because of the horrible customer servise I never will.<br> Everytime they say they will take it off yet I keep getting this guy's bank statements and threats. <br> <br> Nedbank has called me about 4 times to speak to mr Mukuba (or whatever). Everytime I ask them to take my number off the system and they never do. <br> <br> There is no option show on the sms's that I get to \unsubscribe". I have had enough. <br> <br> Here follows an sms (one of many) I recently recieved:<br> NEDBANK REMINDER: Pay R373.69 within 5 days towards your Personal Loan to PREVENT LEGAL ACTION or call *** for an URGENT arrangement. ***<br> Here's a nother one: Nedbank reminder: your Personal Loan is overdue. You must pay R694.48 within 5 days or call *** ***<br> <br> Please please please take my number off the system."""

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Replies (1)
Nedbank
Nedbank's reply19 Mar 2015, 14:37
Official
Hello Vince.deBeer,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

Kind regards

Client Experience Team