Northmead Square staff aren't interested in working there

I visited the Nedbank branch in Northmead square to try and get assistance relating to Nedbank/MFC. I arrived at the branch around mid day and there was only one staff member in sight busy assisting one customer. So my wife and I took a ticket number and sat in the waiting area right in the middle of the branch. After waiting for 35 minutes a queue had formed at the door and we noticed staff coming out of the woodwork, seemingly returning from lunch or something. We watched for another 15 minutes as they began assisting people at the door and completely ignoring us. We assumed that the ticket system would determine the order of assistance, but that's not the case. Eventually I stood up and asked the lady that was assisting people if she could help us. She pretended like she didn't see us sitting there even though I watched her looking over at us several times. I asked for the manager and was told the manager (Thabie Msiza) wasn't there. She acted like I was an inconvenience to her and like I was wasting her time. Maybe the lack of supervision is why the staff seem to just do what they want and come and go as they please. I ended up spending over an hour waiting in their branch only to be told they can't assist with my issue.