Nonsense voice recognition system

What a bad experience. Nedbank cannot assist me confirming if my bank card has been delivered at the branch because their voice recognition machine faile to recognise my voice. What the f**k? Is that the only way to do your validations confirming you are speaking to the correct person. I am very disappointed in Nedbank. I switched from another bank because I was recommended by a friend, but am now regretting myself. I’m gonna look for another bank and switch to them. This is nonsense.