non service from V&A Waterfront Nedbank

We lodged a complaint against the lack of service received from the V&A Waterfront Nedbank branch on 3 December 2020 with client feedback at Nedbank.

Since 16 September 2020 we tried to request their assistance with the signature of documentation and making of copies of the original documentation.

None of these 3 people even bothered to contact us – Mbana, S. (Sibongile); Combi, B. (Bulelani) Rhode, D. (Dezlin)

after numerous telephone calls to Waterfront, we manage to make an appointment with Mbana, S. (Sibongile) on 21 October 2020.

Weeks after our client attended the Waterfront branch, it was discovered that Mbana, S. (Sibongile) did not make copies of the original documentation.

After requesting reasons for her not assisting a Nedbank client, the branch manager undertook to investigate what happened on 11 December 2020.

To date we have not had any response as to why Waterfront could not correctly assist us. She has conveniently turned the tables on us now and is not bearing any responsibility and/or accountability for *********** staff!!

She obviously further has no regard for Nedbank clients. And this appears to be acceptable to Nedbank.

It is clear that not even the complaints department of Nedbank is not doing anything about our complaint and it would appear that this behaviour is acceptable to Nedbank. Just as the branch Manager at the Waterfront branch and the complaints department, they seem to have the luxury to do nothing about it and we sit with irate clients.

Nedbank is an embarrassment!!!