NON RESPONSE TO BOND INSURANCE CLAIM

On the 29th September I tried to lodge a claim from Nedbank Insurance. A contractor put his foot through my ceiling. The information provided, was that requested by the Chat Bot. I got a reply on the 30th saying they can`t trace the policy with the information provided, and so I sent my ID as requested. I have tried to follow up twice since then. I keep getting those standard response emails acknowledging receipt. It is now 7 working days and I have not heard a thing from Nedbank.