Non reliance

Last night I tried purchasing electricity using the Nedbank app but I couldn't it kept on saying meter number not recognized and the funny thing is that i always buy using the app, now i ended up not having electricity from the morning. Everything about Nedbank is starting to suck! I know for a fact that the branches are full of *** when it comes to service now you cannot rely to internet banking as well. Im just fed up with Nedbank now