NON PAYMENT OF MATURED FUNDS BY NEDBANK NORWOOD

I am very much unhappy about the bad customer service and bad attitude we have received at Nedbank Norwood. We have an Investment account with Nedbank and as per usual each year we place 24 hours notice on our Just Invest account. This is for a group of Ladies who made an effort and sacrificed their hard earned monies from January to November with the intention to receive a lump sum payment at the end of the year ( December specifically). We went to Nedbank Norwood on wednesday 05/12/2018 to place a notice on our account, we were attended to by a lady called Rochelle. She was not very helpful as she told us that we should have opened a transactional account in the club name. We told her that we have been doing the same thing for more than 3 years without any problem. She said that things have changed and that the new rule was to have a transactional account. Long story short,she said she will use their branch's account to receive the money then transfer it to our individual accounts. She told us that our money would be transferred from our Investment account to their transactional account the following day, from there the money would be distributed to individual nedbank accounts. She assured us that the money would be in our accounts either Friday or Saturday morning. The money was not in on Friday morning, so I called the branch to enquire, I was told that they are busy with it. I received a call in the afternoon on Friday the 7th from Roanne who told me that the money was transferred from their account to our individual accounts, she said that the money would reflect in our accounts either Friday afternoon or at the latest Saturday morning. I informed my team members of the feedback that I received and told them to expect their monies by Saturday morning, they were very excited. On Saturday at 10h00 none of us had received anything from Nedbank. I called Nedbank to make a follow up, I was told that there were delays due to a backlog which was never communicated to us prior to Saturday. We were told that the people are working overtime to resolve the problem and no one could tell us when to expect our money. Today the 10th of December I called again to check what the status was, Rochelle told me that they are still waiting for some branch to do the transfers and that they are doing the payments in batches but she could not tell us when the money was going to be in our accounts. This was contradictory to what Roanne had told us. Due to the frustration I called her back and told her to cancel the transaction and rather give us cash, she agreed and told us to come to the branch. We got there at 11h20,waited for her to give us the cash but unfortunately she gave us excuses and told us that she has to wait for those people who were supposed to transfer our money to cancel the transaction from their side before she could give us cash. We were made to wait till 13h30 only to be told that she is still waiting for a go ahead. She told us straight in our faces that she cannot tell us when our money would be paid to us. She was vèry rude and not considerate to the inconvenience the bank has caused to us as their clients. She made us to feel as if we were there to apply for a LOAN, she did not care about the plans we had made. We left the bank with no clear answer or assurance that we will get our money. We asked questions but did not get clear answers but excuses. I am very disappointed with the treatment that we were given at Norwood, the bad attitude and no sense of urgency in dealing with customer dissatisfaction. We have been very loyal to Nedbank but at this stage we are ' Gatvol 'with Nedbank. To our members we are perceived as ******* who stole their monies to enrich ourselves as they do not understand why a notice would take forever to release the funds. I have lost confidence in Nedbank and I will never refer anyone to Nedbank again. I sincerely hope that Nedbank would wake up and smell the coffee before they receive bad publicity on social media. Should our money not be paid by 12h00 midday we will have no choice but to let the whole world know how Nedbank operates.