Non existing service

HJ le Roux ID : *** Our client passed away in June 2023. We submitted our request in August and followed up in September again for his account to be closed and the funds to be transferred to the estate late bank account. We forwarded the documentation again today This below is the response we get : Dear Valued Customer Thank you for your email. To avoid duplicate emails and further delays, please only send requests to *** We thank you for your understanding and co-operation. Please ensure that all emails sent *** must have the Deceased ID number and full name in the subject line and/or existing DE Ref number. Kind Regards Decease Estates Credit Balance Team