Non-Existant Customer Service

<p>On 17 Dec 2016 upon trying to use my bank card to make a pos payment at spar both of my nedbank cards declined. When I got home I contacted the call centre to enquire what was the problem. I got told my cards were inactive as they wete faulty. The American Express and my normal cheque account card are brand new due to the same thing happening less than a month ago. I was unable to get any help, explanation or solution from the call centre. When no one was able to asssit me I asked for a manager or team leader, I was told there is no management on duty on a weekend. What is the point of a call centre where A: you are unable to get a proper answer B: there is no escalation process to get to someone who could asssit. I have 4 accounts with Nedbank excluding my business accounts. After todays lack of any service I am considering cancelling all of my accounts and taking my business elseqhere. This is UNACCEPTABLE twice in less than a month</p>