Non delivery to what was promised

To whom it may concern<br> <br> I lodged a complaint this week regarding R9000 on my account being deducted and not being left with anything to live. I was promised that R6000 would be refunded as my installment is R3000 and was told that one installment would be held back. Only to be refunded R1800. What Nedbank fails to understand is I am a single mother of 3. I have just started working again and this is my second month back. I am aware that I am in arrears but to deduct everything without any notice or consent (I did not give instructions for deductions as far as I am concerned it is *******)<br> I am not satisfied with the outcome and frankly their actions are questionable. I was advised to take the matter to the banking ambudsman for further investigation before I do that I need your further assistance in this matter.<br> <br> It is Nedbank, the account number where my salary goes is *** and the branch is Pretoria<br> Sunnypark.<br> <br> Looking forward to your response<br> <br> Despondent<br> Nomsa Konzani