non compliance

My name is Thulie I walked into nedbank alexandra branch at 10 in the morning to get a confirmation letter of account and I stood in the inquiry line there were only 2 consultants helping and there where more Dan 20 of us in that que, The one consultants I think he's a trainee Petrus spend more than an hour with 1 person with no apology of anyone assisting him. I went to ask the service champ for help which she ddnt do anything to help and I went to the sales consultant to ask for the branch manager he said I should speak to the champion lady, the branch manager was just sitting in his office with his grandchild\ helping him with his investments I'm sure". I'm disappointed and disgraced by the lack of compliance and services I got in that branch to top it off their where no deposit slips in the contest"