Nobody at nedbank knows whats going on!!

On the 29.05.2015 I did a eft payment of R1000 into a capitec account, I was then informed that thee account was closed, I called Nedbank on the 30.05.2015 and was advised that the funds will be transferred bank into my account within 5 days, I was called by a lady from Nedbank and was advised that they cant trace the money but will investigate. Then I was advised to call my branch were I open my account., spoke to a lady by the name of Nomusa who from the 01.06.2015 to date as not gotten back to me whenever I called the branch I put on hold for long periods and then someone hangs up. I want to now speak to some one who can give me a direct answer as to were my funds are. If this is the service I am getting from Nedbank then I rather take my business to some one that really cares about they customers. This is costing me time and money to call for the past 2 weeks with absolutly no joy what so ever!!