No words to describe this nonsense.

So I opened a Nedbank about 2 months ago, what a hell of a mess. I must have blocked and destroyed 3 sets of cards as a consequence of a comedy of their errors. Thier app is the worst across the banking sector with debit order reversals taking days to be credited, instant transfers costing R10 having had to be escalated for them to be actioned after 3 days. It's revelation after revelation I wonder how they are still in business in this everchanging digital world. Comics aside, I have been querying credits/points for the Greenbacks since this account was opened the Private Client Consultant Lerato even escalated this. I'm deliberately stating this to illustrate how clueless this Banker/Consultant is as after months without a solution she informs me that she was informed as follows:

"Pelo, L. (Lerato) <> Ignatius Mapheto Good day

I hope you are well. Please note that I have feedback from our call centre. I have been advised that you are using the master card most of the time to swipe and do transactions that is why you do not earn greenbacks as the master card is not linked to your greenbacks account. The cards for private banking which are the VISA and the Amex card are the ones linked as there is not extra charge for those.

If you would want to continue using the master card u can have the card linked however it will come with a monthly linkage of R27 for greenbacks.

Kind regards

Now for someone who is expected to service Clients, it's a given that this person should know such basic information upfront which is clearly not the case.

Then to add to the comics I received the below SMS from Nedbank:

"Dear Client.

Your case reference No:***0 has been resolved.

Kindly be advised that client is spending using visa / master card 460************05 capping rule was app**** of R5000.00 for the month of June 2023.

Regards Nedbank. Nedbank Team ***"

I'm very confused and upset and demand these Greenbacks from the date this stupid account was opened and from the first transaction to be credited, I'm already gatvol with this thing they call service for which I'm charged R400 every month.