MK
Mokgadi K

1 reviews | Active since Oct 2013

03 May 2017, 10:44

NO WORDS FOR THIS BANK

<p>I deposited money into my Nedbank account from a nedbank ATM. it was after working hours. I then went onto my banking profile and saw the funds were reflectng on my account. I then made payments from my account since the funds were clearly showing on my account. 2 days after this happened i was charged fees R90.00 per transaction for each transaction. Apparently this was because the fees had not cleared... Even though my bank balance showed the amount. Fine I called the call centre and was adviced that I need to go to the branch as these fees can only be reversed at the branch. I then went to Ebony Park Branch on saturday to get these fees reversed but Alas the branch manager was not in and I was simply told to come back on Tuesday... After spending an hour in que..... I will not be going to any branch. I just want my R360.00 paid back into my account as i cannot pay for depositing money and making transactions on my account. I WILL NOT WASTE MORE OF MY TIME WAITING IN A QUE or even skip work to sort ths out</p>

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Replies (2)
Nedbank
Nedbank's reply03 May 2017, 11:02
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

MK
Mokgadi K's update11 May 2017, 12:45
Reviewer Update

The honour fees were refunded back to my account. thank you for the assistance