No words

#Nedbank I have put a claim through on the 13 April for a geyser burst and damaged to my tiles, laminating floors and cupboards.....

1. Geyser has been sorted after making a scene right.

2. Sub contractors has been sent to my place to view my tiles and cupboards. Both contractors sub contracted to #Nedbank found no fault.

Listen I am not a tiler but it one take your knuckle and knock on the tiles one can clearly hear the difference. As I do not have any boards put up in my house and that's the sound of makes. I was advise by a professional personal that within due time it will fall. However the sub contractors from the bank said oh there is absolutely nothing wrong with my tiles. Noticing that the geyser is right ontop of the bathroom.

Another contractor was sent to view the cupboards, he never once took photos or anything like such. Opened the cupboards and said their are no stains bit bare in mind that my boarding at the back is not brown but white....... I showed him that a closed box with blinds in was behind the bed and clearly one could she the stain as it is brown. The blinds got damaged abit but it is still re-usable. All supporting facts and yet he advised the bank there is nothing wrong..... the smell is unbearable as everything we had in our cupboards had to be washed as it smelt like MIFF....

I used me initiative and got a private contractor out and asked him to view the above and he sent through and estimate which I then submitted to the bank. On the 2nd May the flooring contractor from #Nedbank made arrangements with us to come out at 9am and didnt pitch with no communication nothing after knowing it's a Public Holiday we put aside. We waiting and decided to leave the house after 10:00am he then calls us 12:30 to say his on his way unacceptable. No ways did we try and turn around!!!!!! Our scurtings are off due to water damage and yet that's still no good enough. What more someone still need to do.

This service is so pathetic and unreliable I question all the time why am I still with this ridiculous service provider.

Nonofang,Thobile and Valley are the worst ever. Always saying I will call you back but they dont.

Every 2nd day I am calling following up but no solution. I have requested in numerous times for the pay out so I can fix up but no, no one ever returns my calls.

I was even told the they have a back log due to Durban flood!!!!!! Seriously...

I want my payout to be done so that I can fix what needs to be done.

People think twice of taking out insurance with #Nedbank I pay each and every month but when it's time to sort my things out they look for each and every way not to so sad where your hard earned money go to waste. #NEDBANK unreliable,************* and really unacceptable service overall.