No willingness to go extra mile referred to proces

<br> The company that debited me is shutterstock. I bought licence or account for a year subscription which was to be used through a government department. This was a once off purchase to my surprise yesterday my account was debited with a further R45259.10 noted as STKSHUTTERStock INC 86, I went to eastrandmall immediately after transaction was done through notification on sms. It was before 17h00 spoke to Dominique Chetty she was not helpful as she just told me I need to come back the next day as the reversal system shutts off at 16h00 everyday. This morning I went to Nedbank eastrand mall called the call center and was advised the purchase cannot be reversed the only thing is that I need to log a dispute and wait for 45 days. I did not put through this second purchase nor authorise this was done unilaterally and I would not have consented to it had the company notified me. Was advised by Dominique that Nedbank will no do anything to stop the merchant from banking as I have dealt with them before I have dealt with this company before transaction for R35 000 was debited and I did not dispute the payment as I was the one that logged on to my profile and consented to the transaction.