No value for good clients

Nedbank does not value good clients at all. We have a personal loan with them and no matter what we ensure our accounts are paid and either before or on time. Nedbank has a debt order. Even with the Covid 19 issues and strikes, looting, lockdown etc Nedbank has always got paid in full even during the month of October last year when the metal industry was on a Nationwide strike and even though against the law to be violent, those striking forcefully did not allow the companies to operate. This meant that month the pay was less but still we ensured all accounts were paid and in full. W also paid into Nedbank more than R100 000 soon after without expecting we would need money again so soon. Nedbank has declinedthe loan application for a mere difference of R200 (which we can pay) saying according to them we have too much debt and won't be able to afford it. This is the response and value of good, well paying clients for Nedbank. They were even given a letter from the company stating the company had to close because of the nationwide strike. This is the treatment received by those who pay their dues and don't give them a problem. It's very sad. Once the balance on this loan is paid off we will not be dealing with them again