No urgency,delayed response, non responsive system

I called Nedbank to cancel the extra payment arrangement that I made with Nedbank. I receive a pathetic prolonged service of which the consultant was in a continuous conversation with her colleagues. No explanation was given it took me 10.04minutes to conclude my request. I was irritated that I had to be on hold whilst she was chat chatting. I wanted to hang up but my request will not be generated. I keep on hold until the end what was even worse I had to wait 2 minutes extra for a reference number. I had to ask her why did she took so long to process my request. Her answer was the systems are slow. No urgency and passion. My minutes have been waited by Nedbank because of the snail system and consultants they hire.<br> <br> Nedbank must train its employees on telephone etiquette and conduct when dealing with clients. <br> <br> Reference number *** if your systems are efficient to retrieve record.