NO TO NEDBANK!!

After numerous follow ups and emails still not clear indication if NEDBANK still do customer care. I had queries on my bank account, asked them to reverse transactions, on which I was immediately let know that they cannot reverse any of the transaction, which does not make sense, as they were all Nedbank accounts to which I paid money. This was a ****.. and I am sure NEDBANK is a part of that ****. I was billed almost 1600 for reversal fees. I will not ever use this account again, I will not ever recommend NEDBANK again. The ombudsman is busy with this case. They will sort you out for good. I have been a client for almost 20 years. Nedbank simply did not want to help me, telling me they cannot reverse money as they need authorization from the account holder who is at NEDBANK.. ONE QUESTION NEDBANK.. IF I AM A ****MER, I HAVE A NEDBANK ACCOUNT.. WILL I AUTHORISE MONEY TO BE SEND BACK??? Who will do this.